Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

No return or refund for custom sized protectors.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Your order will be shipped within 7 days. Since all of our protectors are made-to-order, it may take us up to 7 days to process and ship your order. If you need your protectors sooner, please check with us before placing the order.

Shipping cost is calculated based on the total weight and size of the package. This is the actual shipping cost charged by the shipping company.

International Shipping

Please contact us before making the purchase. We may be able to offer better shipping rate. Please email the screenshot of your entire order to support@katanacollectibles.com.